Assisting high growth technology companies drive customer value and loyalty. Customer confidence is essential in making a buy decision on new technology. Lighthouse account success and early repeat sales are requirements in maintaining growth momentum. Buyers of new technology don't expect perfect products, but they do expect a close post sales partnership that will enable them to realize the value of your technology.
"RETAINED CUSTOMERS ARE APPRECIATING ASSETS" TOM PETERS
Advisory, Consulting and Staffing Services
We work with high growth technology companies to create a customer centric strategy driving customer engagement, retention and expansion.
Our services:
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Customer Success advisory
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Customer Success Strategy development and implementation
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Targeted Customer Success problem identification and remediation
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Key Customer Success position staffing
Startup Growth | Customer Success | Technology Executive | Advisor
As a 25 year Silicon Valley Customer Success executive, Bill has extensive experience in building and leading Customer Centric business operations for early stage high growth startups to large scale global enterprises. He provided Operations leadership while growing Customer Success at Webgility, iCharts, Cisco, BroadWare, Azul, Vitria, Netscape and SGI.
Executive Advisor | Coach | Customer Success
A proven results-oriented senior Customer Success executive with more than 25 years of experience building and leading high performance teams in both pre- and post-Sales environments. Kim has held executive positions in $1B companies as well as pre-IPO start-ups including BEA Systems, Blue Coat Systems, MapR Technologies, ServiceNow, Veritas and OneLogin. Kim holds an MBA from Kansas University.
